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Reciprocity
“People respond to what they receive and to the intention they think they see behind it.”
01 / SUMMARY
In short
Reciprocity describes favorable responses to perceived kindness and negative responses to perceived wrongs. In experimental economics it helps explain behavior beyond maximizing one's own payoff.
03 / SCENE
In the wild
A supplier makes an extra effort after genuine flexibility, but not necessarily after an automatic system discount.
04 / LIMIT
The limit
It is not a law of moral balance; it may fail, escalate conflict, or rest on a misread intention.
FINAL NOTE
What remains
Separate the benefit received from the intention attributed, and leave room to repair misunderstandings.