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Institutional Trust
“Trust is not admiration; it is an expectation about how an institution will act.”
01 / SUMMARY
In short
Institutional trust covers expectations of competence, reliability, integrity, openness, and fair treatment. Measurement depends on the institution, question, experience, and political context.
03 / SCENE
In the wild
Someone may trust an agency to process an application impartially without endorsing all of its policies.
04 / LIMIT
The limit
Trust is neither blind obedience nor general approval nor proof that the institution deserves it.
FINAL NOTE
What remains
Ask which specific expectation is at stake and what evidence should revise it.